All confirmed orders are processed within 1–2 business days, excluding Sundays and public holidays.
Orders placed after business hours may be processed on the next business day.
During high-demand periods, festivals, or due to stock limitations, processing times may be longer. Customers will be notified of any significant delays.
Joybox currently ships only within India.
Delivery is subject to PIN code serviceability by our courier and logistics partners.
If your PIN code is not serviceable, our support team may contact you regarding alternative arrangements or order cancellation.
Joybox does not operate its own in-house delivery service and relies on third-party courier and logistics partners for order delivery.
Once an order is shipped, customers may receive tracking information via email, SMS, WhatsApp, or other available communication channels.
While we will assist in resolving delivery-related concerns, transit delays or issues may be subject to the policies and processes of the relevant courier partner.
Standard Shipping: Estimated delivery within 3–7 business days after dispatch, depending on the delivery location.
Remote Areas: Deliveries to rural or remote locations may take approximately 10–12 business days.
Delivery timelines are estimates and are not guaranteed. Delays caused by courier operations, weather conditions, strikes, government restrictions, or other circumstances beyond our reasonable control may occur.
Once your order is shipped, you may receive your tracking number and courier details via email, SMS, or WhatsApp.
Where available, you can track your shipment through the tracking link provided by us or directly through the courier partner.
Customers are responsible for providing a complete and accurate shipping address, including relevant contact details and landmarks where necessary.
Joybox is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address information provided by the customer.
Shipping charges, if applicable, will be displayed and calculated at checkout.
Applicable shipping charges are generally non-refundable, except where required by applicable law or stated otherwise in our refund policy.
Product prices and applicable taxes will be displayed in accordance with relevant Indian regulations.
If an order is returned due to an incorrect address, recipient unavailability, refusal to accept delivery, or other customer-related reasons, additional shipping charges may apply for reshipment.
Any refund, where applicable, may be processed after deducting applicable shipping, handling, or other charges as permitted under our policies and applicable law.
While Joybox strives to deliver orders within the estimated timeframe, we are not responsible for delays caused by courier partners, natural disasters, strikes, lockdowns, government restrictions, or other circumstances beyond our reasonable control.
Once an order has been shipped, changes such as rerouting, redirection, or cancellation may not be possible.