At Joybox, we strive to provide quality products and a smooth shopping experience. However, due to the nature of certain products, specific restrictions may apply to returns, refunds, and cancellations. By placing an order with us, you agree to the following terms:
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it—unused, unopened, with tags intact, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at support.joybox@gmail.com.
Returns must be sent only to the return address provided or confirmed by Joybox after your return request has been approved.
If your return is accepted, we will provide further instructions. Items sent back without prior approval will not be accepted.
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or incorrect.
For claims regarding damaged, incorrect, or missing products, a complete package opening video recorded from start to finish without edits may be required as proof. Claims without sufficient evidence may not be eligible for approval.
Certain items cannot be returned, including:
Customized or personalized products, including special orders
Perishable goods, such as food items
Personal care, hygiene, and beauty products
Hazardous materials, flammable liquids, or gases
Sale or discounted items
Gift cards
We also do not accept returns simply because a product is intact, functional, and delivered as described.
We do not offer direct exchanges. If you wish to purchase another product, you may place a new order once your return, if eligible, has been accepted and processed.
No cancellations are allowed once an order has been dispatched.
Customized or personalized products cannot be returned or cancelled once processing has begun, where applicable.
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to reflect the refunded amount.
If more than 15 business days have passed since your refund was approved, please contact us at support.joybox@gmail.com.
Shipping charges are generally non-refundable, unless otherwise required by applicable law.
For Return-to-Origin (RTO) cases caused by an incorrect address, recipient unavailability, or refusal to accept delivery, additional reshipping charges may apply.
Any eligible refund for an RTO order may be processed after deducting applicable shipping and handling costs.
Joybox reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.
For any questions regarding returns, refunds, or cancellations, please contact us at support.joybox@gmail.com.